Account access

Forgotten password

The sign-in page doesn't yet offer self-service password reset. Contact us from your account's email address: we'll help you get back in.

To change a password you know, the process is the same: the app doesn't yet let you change it from Réglages › Sécurité (Settings › Security).

« Email ou mot de passe invalide »

« Email ou mot de passe invalide » (Invalid email or password):

• Check the email address (no space before or after) and the password's upper and lower case.
• Sign-in is by email and password only: there's no "Continue with Google" button.
• If you joined the workspace through an invitation, use the address the invitation was sent to.

I lost my authenticator app

Sign-in only accepts the 6-digit code from your app (no backup codes). Contact us from your account's email address.

« Un compte existe déjà avec cet email »

« Un compte existe déjà avec cet email » (An account already exists with this email): you already have an account, so sign in. If a colleague invited you, open the invitation link and choose Se connecter pour accepter (Sign in to accept).

My invitation doesn't work

• « Cette invitation a expiré. Demande un nouveau lien. » (This invitation has expired. Ask for a new link.): an invitation is valid for 7 days. Ask the person who invited you to click Renvoyer (Resend).
• « Cette invitation est destinée à … » (This invitation is meant for …): you're signed in with a different address. Sign out, then sign back in with the invited address.
• « Cette invitation a été révoquée. » (This invitation has been revoked.): ask for a new invitation.

I can't see some settings pages

Settings sections depend on your role: Canaux (Channels), Équipe (Team), Facturation (Billing), Webhooks and API & MCP are reserved for Super admins. See Team and roles.

My workspace is read-only

Your trial has ended or your subscription is no longer active. Your data is kept. See Plans and billing.