Publishing failures
The error messages shown when a post fails, network by network, and how to fix them.
When a post fails, its status changes to Échec (Failed). The error appears in the composer (« Échec de la publication : … », Publishing failed: …), when you hover over the post in Planning, in the notification and in the failure email. Once it's fixed, use Réessayer (Retry), reschedule the post or Publier maintenant (Publish now).
Klickbee shows the message returned by the network as is. Some are therefore in English and technical: search this page for a keyword from the message.
First of all: reconnect the account
Many failures come from access that expired or was removed on the network side: a changed password, the app removed from your settings, a missing permission. Reconnecting the account in Réglages › Canaux (Settings › Channels), ⋯ menu › Reconnecter (Reconnect), fixes most of them.
Messages common to all networks
« Le compte … a expiré ou a été révoqué — reconnecte-le dans Réglages › Canaux, puis replanifie. » (The … account has expired or been revoked — reconnect it in Settings › Channels, then reschedule.) Access to the account is no longer valid. Reconnect it with the same account, then reschedule or retry.
« Aucun compte … actif connecté pour cette marque — reconnecte-le puis replanifie. » (No active … account connected for this brand — reconnect it, then reschedule.) The post's account was disconnected. Reconnect it (or connect another one), then reschedule.
« Le compte … de ce post n'est plus connecté et la marque en a plusieurs : choisis le compte dans le post, puis replanifie. » (This post's … account is no longer connected and the brand has several: choose the account in the post, then reschedule.) Open the post, select the account that should publish, then reschedule.
« Ce compte publie déjà ce contenu (un autre post du contenu l'utilise) — choisis un autre compte. » (This account is already publishing this content — another post in the content uses it — choose another account.) Two posts in the same content item target the same account. Choose another account.
« Créneau manqué : le post n'a pas pu partir à l'heure prévue et n'a pas été publié en retard. » (Missed slot: the post couldn't go out at the scheduled time and wasn't published late.) The post couldn't go out within 30 minutes of its time: Klickbee never publishes late. Reschedule it or publish it now. See Scheduling and publishing.
« … : ton espace est en lecture seule. » (…: your workspace is read-only.) Your trial has ended or your subscription is no longer active. Choose a plan in Réglages › Facturation (Settings › Billing). See Plans and billing.
Messages containing Error validating access token, session has expired, invalid_grant, token expired, 401 or 403
The network refused access: reconnect the account.
« Échec temporaire — nouvel essai automatique 1/3 à … » (Temporary failure — automatic retry 1/3 at ….) The network had a temporary problem; Klickbee retries on its own (up to 3 times). Nothing to do.
« Instagram : ajoute au moins une image (JPEG) ou une vidéo au post. » (Instagram: add at least one image (JPEG) or video to the post.) Instagram doesn't publish text-only posts. Add an image or a video.
« Instagram n'accepte que des images JPEG (reçu : image/png). »
(Instagram only accepts JPEG images (received: image/png).) Convert the image to
JPEG (.jpg) and replace it in the post.
« Instagram : 10 médias maximum dans un carrousel (… attachés). » (Instagram: 10 media max in a carousel (… attached).) Remove media to keep only 10.
« Story Instagram : ajoute une image (JPEG) ou une vidéo. » / « Story Instagram : la vidéo doit durer au moins 3 s » / « … ne doit pas dépasser 60 s » (Instagram story: add an image (JPEG) or a video / the video must be at least 3 s long / … must not exceed 60 s.) A story needs media; a story video must be between 3 and 60 seconds long.
Instagram container ERROR, Instagram container EXPIRED or media not ready after retries
Instagram couldn't process the media. Check the video (MP4 or MOV format,
readable file) or the image, then retry.
Unsupported request or Invalid parameter
Meta is refusing the request for this account. Check that the Instagram account is
professional (Business or Creator), reconnect it, then retry. If the error
persists, contact us and tell us which account is affected.
The first comment wasn't published The account didn't grant permission to comment, or the post is a story. See Network settings.
« Aucune Page Facebook accordée — choisis une Page lors de la connexion. » (No Facebook Page granted — choose a Page when connecting.) When connecting, no Page was checked in Facebook's window. Reconnect the account and select the Page. See Facebook.
« Une story Facebook nécessite une image ou une vidéo. » (A Facebook story needs an image or a video.) Add media, or choose the Publication (fil) (Feed post) type.
Messages starting with Facebook reel …, Facebook photo … or Facebook publish failed
Facebook rejected the media or the post. The details follow the message. Check
the media, reconnect the Page if the error mentions a permission or token, then
retry.
Threads
« Threads : 20 médias maximum dans un carrousel (… attachés). » (Threads: 20 media max in a carousel (… attached).) Remove media to keep only 20.
« Reconnecte ton compte Threads pour publier des threads (autorisation des réponses manquante). » (Reconnect your Threads account to publish threads — replies permission missing.) This account was connected before Klickbee asked for permission to publish replies, which a multi-post thread requires. Reconnect it.
Threads container ERROR, Threads container EXPIRED or « Threads container … injoignable — média rejeté par Threads ? »
(Threads container … unreachable — media rejected by Threads?) Threads couldn't
fetch or process the media. Check the file (format, size) and retry; if the error
happens again, try with different media.
The text is too long Each post in a thread is limited to 500 characters. Split the text into several posts with Ajouter un post (Add a post).
TikTok
« TikTok : choisis la visibilité de la publication (aucune valeur par défaut). » (TikTok: choose the post's visibility (no default value).) Open the Publication TikTok (TikTok post) panel and choose Qui peut voir cette vidéo ? (Who can view this video?).
« TikTok : tu dois indiquer si ton contenu fait la promotion de toi-même, d'un tiers ou des deux. » (TikTok: you must indicate whether your content promotes yourself, a third party or both.) You turned on promotion without checking Votre marque (Your brand) or Contenu de marque (Branded content). Check at least one box, or turn off promotion.
« La visibilité d'un contenu de marque ne peut pas être privée. » (Branded content visibility can't be private.) Contenu de marque (Branded content) can't be published as Moi uniquement (Only me). Choose another visibility.
« TikTok : la vidéo dure …, ce compte accepte au maximum … » (TikTok: the video is … long, this account accepts at most ….) The video exceeds the maximum length allowed for this account. Shorten it.
« Ce compte TikTok a atteint sa limite quotidienne de publications. Réessaie plus tard. » (This TikTok account has reached its daily posting limit. Try again later.) TikTok limits the number of posts per day. Reschedule for the next day.
« Ce compte TikTok n'est pas autorisé à publier pour le moment. Réessaie plus tard. » / « La limite quotidienne de comptes publiant via l'application est atteinte. Réessaie plus tard. » (This TikTok account isn't allowed to post right now / The daily limit of accounts posting via the app has been reached. Try again later.) TikTok is temporarily blocking publishing. Try again later.
« Connexion TikTok expirée ou incomplète : reconnecte le compte dans Réglages › Canaux. » (TikTok connection expired or incomplete: reconnect the account in Settings › Channels.) Reconnect the TikTok account, accepting all the permissions requested.
« TikTok limite les requêtes : réessaie dans une minute. » (TikTok is rate-limiting requests: try again in a minute.) Wait a minute, then retry.
unaudited_client_can_only_post_to_private_accounts
TikTok only allows private posts for apps that haven't yet completed its compliance
audit. Choose Moi uniquement (Only me) and
contact us if you see this message.
TikTok publish requires a video
TikTok only publishes videos. Use Video mode.
The video doesn't show up on the profile right away That's normal: TikTok can take a few minutes to process the video after publishing.
YouTube
« YouTube : aucune vidéo à publier » (YouTube: no video to publish.) The post has no video. Use Video mode.
« YouTube : vidéo source injoignable (…) » (YouTube: source video unreachable (…).) The video couldn't be fetched from the media library. Upload the video again, then retry.
« YouTube : refresh token absent » or messages starting with YouTube refresh:
(YouTube: refresh token missing.) Access to the channel needs to be renewed.
Reconnect the YouTube account.
quotaExceeded
The YouTube API's daily upload quota has been reached. Try again the next day.
The video was published as private even though you chose Public YouTube can lock videos uploaded by a third-party app that hasn't passed its audit yet to private. Make the video public in YouTube Studio if YouTube allows it, and let us know.
« LinkedIn : 20 images maximum par post (… attachées). » (LinkedIn: 20 images max per post (… attached).) Reduce the number of images (the composer accepts 9).
LinkedIn image: source inaccessible or LinkedIn document: PDF inaccessible
The media couldn't be fetched. Remove it, add it again from the
media library and retry.
Messages starting with LinkedIn publish failed: 401
LinkedIn access has expired. Reconnect the LinkedIn account.
My video doesn't show up on LinkedIn Publishing videos to LinkedIn isn't supported: only images and PDFs are published.
Still stuck?
Contact us, copying the full error message and telling us the network, the account and the post's scheduled time.